> ## Documentation Index
> Fetch the complete documentation index at: https://docs.prixo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshoot common PRIXO issues and errors in Riyadh

> Fix login problems, price upload errors, slow AI chat responses, and other common PRIXO issues in Riyadh with these step-by-step solutions.

Most PRIXO issues can be resolved in under a minute. Find your problem in the list below and follow the steps — if you're still stuck after trying the fix, email **[hi@prixo.ai](mailto:hi@prixo.ai)** or use the feedback widget at the bottom of any page to send a report directly to the team.

<AccordionGroup>
  <Accordion title="Can't sign in with phone OTP">
    If you're not receiving an OTP or the code isn't being accepted, work through these steps:

    <Steps>
      <Step title="Check your number format">
        PRIXO accepts Saudi mobile numbers in two formats:

        * International format: `+9665XXXXXXXX`
        * Local format: `05XXXXXXXX`

        Make sure you haven't included spaces, dashes, or a leading zero when using the international format (e.g. `+96605...` is incorrect — it should be `+9665...`).
      </Step>

      <Step title="Wait before requesting a new code">
        SMS delivery can take up to 30 seconds on congested networks. Wait at least **60 seconds** before tapping "Resend code" — requesting codes too quickly can temporarily lock the SMS sender.
      </Step>

      <Step title="Check for SMS blocking">
        Some carriers or device settings filter messages from shortcodes. Check your spam or blocked messages folder, and if you use a third-party messaging app, check its inbox too.
      </Step>

      <Step title="Try signing in with Google">
        If your Saudi number isn't working and you have a Google account, tap **Continue with Google** on the sign-in screen. Google sign-in and Phone OTP give access to the same account if your email is linked in Settings.
      </Step>
    </Steps>
  </Accordion>

  <Accordion title="Uploaded screenshot — AI didn't recognise the price">
    PRIXO's AI needs a clear, complete checkout view to extract prices reliably. If your submission was rejected or extracted incorrect data, try the following:

    <Steps>
      <Step title="Verify the screenshot content">
        The image must show the **full checkout or cart summary** screen, including:

        * Item name and unit price
        * Delivery fee line
        * Service fee line
        * VAT amount
        * Order total

        Partial screenshots or images that only show the item without the fee breakdown will fail extraction.
      </Step>

      <Step title="Check the file">
        * Format must be **JPEG, PNG, or WebP**
        * File size must be **under 5 MB**
        * Compress or re-export the image if it exceeds the limit
      </Step>

      <Step title="Improve image quality">
        AI confidence must reach **40% or above** for a submission to be accepted. If your screenshot is blurry, has strong glare, or cuts off part of the price table, retake it:

        * Use your device's built-in screenshot function rather than photographing the screen
        * Make sure the screen brightness is high enough that all text is clearly legible
      </Step>

      <Step title="Select the platform manually">
        On the upload screen, use the platform dropdown to specify which app the screenshot is from. Your manual selection always overrides AI detection and can prevent mismatches.
      </Step>
    </Steps>
  </Accordion>

  <Accordion title="Chat says 'Connection error' or 'took too long'">
    The AI chat displays Arabic error banners when the connection is interrupted. Here's what each message means and how to respond:

    | Arabic message               | Meaning            | Action                          |
    | ---------------------------- | ------------------ | ------------------------------- |
    | الاتصال ضعيف، حاول مرة ثانية | Weak connection    | Check your internet, then retry |
    | استغرق وقت أطول من اللازم    | Request timed out  | Wait a moment, then retry       |
    | انقطع الاتصال                | Connection dropped | Reconnect and retry             |

    <Steps>
      <Step title="Tap the retry button">
        An **أعد المحاولة** (Retry) button appears inside the error banner. Tap it to resend the last message without retyping it.
      </Step>

      <Step title="Check your connection">
        Switch between Wi-Fi and mobile data to rule out a network issue. If you're on a VPN, try disabling it — some VPN configurations interfere with the chat stream.
      </Step>

      <Step title="Refresh the page">
        If retrying doesn't work, refresh the page. Your conversation history is saved, so you won't lose previous messages.
      </Step>
    </Steps>
  </Accordion>

  <Accordion title="Chat rate limit: وصلت لحد الرسائل لهذي الدقيقة">
    The message **وصلت لحد الرسائل لهذي الدقيقة** means you've reached the chat rate limit. PRIXO applies a per-minute message limit per user to keep the AI responsive for everyone.

    Wait a minute and then continue your conversation — the limit resets automatically.
  </Accordion>

  <Accordion title="Price shows as the wrong platform">
    If PRIXO's AI misidentified which delivery app a screenshot came from, you can correct it:

    <Steps>
      <Step title="Submit a new snapshot">
        Go to **Contribute → Upload screenshot** and re-upload the same image (or a fresh screenshot of the same checkout).
      </Step>

      <Step title="Select the correct platform manually">
        Use the platform dropdown to pick the correct app before submitting. Your **explicit selection always overrides AI detection** — the manually chosen platform is recorded as authoritative regardless of what the AI infers from the image.
      </Step>
    </Steps>

    <Note>
      The original misidentified submission will remain visible until it either ages out or is superseded by the corrected submission with enough community confirmations.
    </Note>
  </Accordion>

  <Accordion title="My confirmation didn't go through">
    There are two rules that silently prevent a confirmation from registering:

    * **You cannot confirm your own submissions.** If you uploaded the original price snapshot, you are ineligible to confirm it — the system requires independent verification.
    * **You cannot confirm the same snapshot twice.** Each user can confirm a given snapshot only once.

    If neither rule applies to you but the confirmation still didn't register:

    <Steps>
      <Step title="Refresh the page">
        Reload the page and navigate back to the price entry you wanted to confirm.
      </Step>

      <Step title="Try confirming again">
        Tap the confirm button again. Occasionally a brief network hiccup causes a confirmation request to drop without showing an error.
      </Step>

      <Step title="Contact support if the issue persists">
        If repeated attempts fail on multiple different price entries, email **[hi@prixo.ai](mailto:hi@prixo.ai)** with the restaurant name and the platform so the team can investigate.
      </Step>
    </Steps>
  </Accordion>

  <Accordion title="Profile shows 0 points even after contributions">
    Points are awarded when a contribution is **successfully processed**, not simply when a file is uploaded. Two timing rules apply:

    * **Receipt uploads:** Points appear after AI processing completes. Processing can take up to **60 seconds**. Refresh your profile page after waiting.
    * **Snapshot submissions:** Points appear after the submission is **accepted** by the system (price data extracted and stored), not at the moment of upload.

    <Steps>
      <Step title="Wait and refresh">
        Wait 60–90 seconds after your last upload, then pull to refresh your profile or reload the profile page.
      </Step>

      <Step title="Check for processing errors">
        If your upload was rejected (blurry image, unsupported format, confidence too low), no points are awarded. Check the **My Contributions** section in your profile for any failed entries.
      </Step>

      <Step title="Contact support">
        If your contribution shows as accepted in My Contributions but points still haven't appeared after several minutes, email **[hi@prixo.ai](mailto:hi@prixo.ai)** with your username so the team can check the points ledger.
      </Step>
    </Steps>
  </Accordion>

  <Accordion title="How to contact support">
    You have two ways to reach the PRIXO team:

    <CardGroup cols={2}>
      <Card title="Email" icon="envelope">
        Send a message to **[hi@prixo.ai](mailto:hi@prixo.ai)**. Include your username (or phone number used to sign in) and a brief description of the issue. The team typically replies within one business day.
      </Card>

      <Card title="Feedback widget" icon="comment">
        Every page in PRIXO has a **feedback widget** at the bottom. Submitting through the widget automatically attaches your session context, which helps the team diagnose technical issues faster than email alone.
      </Card>
    </CardGroup>
  </Accordion>
</AccordionGroup>